TERM & CONDITION
- Commitment to Service Quality Excellence
“Always striving to serve you better” best sums up the Company’s service policy and its underlying motivation of providing excellent services that meet or exceed the expectations of the Customer. The Company ensures that the services it provides are of satisfactory quality as defined in the Sales of Goods Act Section 14(2).
- Professional Ethics
As part of its corporate responsibility towards the Customer, the Company adopts fair and ethical business practices as well as accurate marketing communications at all times.
- Reservation, Deposit and Full Payment
Reservation can be made with the Company anytime during business opening hours. To confirm the reservation. All group tours are subjected to a minimum group size (as determined by the Company) in order for the confirmation to be effected and for the departure to be finalised.
Full payment is required no later than on arrival date. If full payment is not received, the Company reserves the right to forfeit the deposit and cancel the reservation. In such an event, the cancellation fee as stated below is payable by the Customer.
- Cancellation by the Customer – Payment and Cancellation Fee
The Customer is allowed to cancel the reservation in writing, at any time prior to the departure date. However, cancellation fee will apply and it is computed based on the length of notice period prior to the departure.
30 days before arrival : 50% from total amount stated in the invoice
15 days before arrival : 70% from total amount stated in the invoice
10 days before arrival : Full charge
- Cancellation by the Company
Please note that the Company is acting as an agent for services rendered. Even after deposit or full payment has been made, all arrangements are still subject to final confirmation. If due to some unforeseeable circumstances the arrangement cannot be finalised and the reservation has to be cancelled, the Company will endeavour to notify the Customer at least 1 week before departure. The Customer shall receive the refund within 4 to 6 weeks upon the Company notifying the Customer of the tour cancellation. Save as stated herein, the Company shall not be liable for any claims, losses, damages or costs sustained by the Customer.
- Refund Policy on Unused Portion of the Tour
No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilised by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after commencement of the tour.
- General Matters Relating to Tours
Accommodation is as specified in the tour brochure / itinerary / booking form. Accommodation for adults is based on twin-share, double or triple-share bedrooms at the nominated or similar standard hotels. For stays at farms and ski resorts, sharing of bathroom facilities may be necessary. When booking triple-share rooms, please note that the third bed will be a “roll-away” bed. Single room occupancy is at additional cost.Baggage
The Customer is allowed check-in baggage not exceeding 20 kilograms. Only one piece of hand luggage not exceeding 7 kilograms is allowed on board the aircraft. Excess baggage must be paid locally by the Customer.Meals
Meals, including meals on board flights, are as indicated in the tour brochure / itinerary / booking form. If meals on board are not served due to whatever reasons, there shall be no refund or replacement.Seat Rotation
The Customer is requested to rotate seating arrangement on the coach during the period of the tour.Single Supplement
For occupation of a single room, single supplement amount as indicated in the tour booking form is required.
If there is any special request regarding special meals, dietary requirements, adjoining rooms etc., please inform the Company upon booking. Such requests are subject to availability and confirmation.
- Pricing Policies
All information and prices shown are accurate at time of print.
Tour fare includes:
Airfare, accommodation, airport transfers (if any) and meals (if any), as specified in the tour brochure / itinerary / booking form.Tour fare excludes
Airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees and service fees as specified by the airline and airport authorities; laundry, excess baggage charges, beverages, room services, gratuities to drivers and tour leaders / local guides and tips to hotel porters; and personal expenses. Please refer to the Company for visa fees, gratuities to drivers and tour leaders / local guides, and tips to hotel porters.Child Fare
Children below 12 years as on the date of departure are eligible for child fare. Child fare is based on a twin-share or double room with 2 adults without an extra bed. If an extra bed for the child is required, please arrange with the Company who will advise on the surcharges / supplements, if any.Pricing Policy Relating to Promotions
The Company accords discounts and other form of promotional pricing. Its policy is to display all service charges including such discounts or promotions.Payment Scheme
for ReservationPayment can be made in full or by way of a deposit followed by the balance of payment. Please refer to Section 3 for further elaboration.
Modes of Payment
Payment may be made in cash, by NETS, cheque or credit card. Cheque will only be accepted if presented to the Company at least 7 working days before departure. All payments have to be made with Indonesian Rupiahs (IDR), Malaysian Ringgit (MYR) or Singapore Dollar (SGD)
- Rights and Disclaimers Relating to Tours
Where the Company has not been negligent nor in breach of any duty, it assumes no responsibility for injury, damage, accident, loss, delay or irregularities that may be caused to person or property where such occur as a result of circumstances beyond its control. The Company is an agent of airlines, transport companies etc., and is not liable for changes made by suppliers but will render assistance wherever possible. All tickets, coupons and orders are furnished and issued, subject in every respect to those terms and conditions under which the means of transportation or other services provided thereby are offered or supplied by owners, operators, managing agents or agents of public carriers. The Company will not be responsible or liable (for damages, refunds or otherwise)
Contract rate as well as tour fare, is strongly private and confidential, it is prohibited to copy and forward to others partys without our authorization.